Privacy Policy – Furniqlo.my
A brand of AiCap Solution Sdn Bhd (202401048231 / 1594076-D)

Last updated: [30th August 2025]

1. Introduction

This Privacy Policy explains how Furniqlo.my (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal data when you use our platform. By accessing or using Furniqlo, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email, phone number, address, and account credentials.

• Transaction Information: Payment details, order history, delivery preferences.

• Vendor Information: Company/SSM number, bank account details for payouts.

• Technical Data: IP address, browser type, device information, cookies, and site usage.

• Communications: Messages, inquiries, and support interactions with our team or vendors.

3. How We Use Your Information

We use personal data for the following purposes:

• To register and manage your account.

• To process orders, payments, and deliveries.

• To facilitate communication between buyers and vendors.

• To improve and personalize your shopping experience.

• To comply with regulatory, tax, and legal obligations.

• To prevent fraud, disputes, or misuse of the platform.

4. Disclosure of Information

We do not sell or rent your personal information. We may share information with:

• Vendors – to fulfil your orders.

• Payment Gateways – to process payments securely.

• Logistics Partners – to deliver your purchases.

• Legal/Regulatory Authorities – if required by law.

• Internal Systems – AiServe AI support tools to provide better service.

5. Cookies & Tracking

• We use cookies and tracking tools to improve site performance, personalize content, and analyze traffic.

• You may disable cookies in your browser, but some functions may not work properly.

6. Data Protection & Security

• We implement appropriate security measures (encryption, firewalls, restricted access) to safeguard your data.

• However, no system is 100% secure, and you acknowledge that data transmission over the internet carries inherent risks.

7. Your Rights

Depending on applicable law (including Malaysia’s PDPA), you may:

• Request access to your personal data.

• Correct or update inaccurate information.

• Request deletion of your account.

• Withdraw consent to certain uses of your data.

Requests can be sent to 📧 aicap.solution13@gmail.com

8. Data Retention

• We retain your information as long as necessary for legal, tax, and business purposes.

• Once no longer needed, we securely delete or anonymize your data.

9. Third-Party Links

Furniqlo may contain links to third-party websites or apps. We are not responsible for the privacy practices of external sites.

10. Updates to Privacy Policy

We may revise this Privacy Policy from time to time. Changes will be published on this page with an updated date.

11. Use of AI Technology

• Furniqlo uses AI-powered tools (including AiServe AI Support) to provide automated assistance, such as answering customer inquiries, assisting vendors with onboarding, and analyzing operational data.

• These AI tools may process non-sensitive customer and vendor information (such as general inquiries, order status, product categories) to provide faster and more accurate responses.

• Sensitive personal data (such as payment details, identification documents, or bank information) is not shared with AI systems unless required for service delivery and with your consent.

• All AI processing complies with Malaysia’s Personal Data Protection Act (PDPA) and relevant international data protection standards.

• AI usage is designed to enhance customer experience, but human support remains available for complex cases or dispute handling.

12. Contact Us

If you have questions about this Privacy Policy, please contact:

AiCap Solution Sdn Bhd
(202401048231 / 1594076-D)
Zenith 1 Corporate Park, Block B, 19-2, Kelana Jaya, 47301 Selangor, Malaysia
📧 Email: aicap.solution13@gmail.com